pk22 Privacy Policy

1. Introduction

pk22 ("we", "us" or "our") is committed to protecting the privacy and security of every player on our platform. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you access or use our website at pk22.cam, including all related games, betting, and account services available to players in Bangladesh and beyond.

By registering an account, making a deposit, or using any of our services — including cricket betting, live casino, slots, crash games and fish shooting — you acknowledge that you have read, understood and agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the pk22 platform.

2. Information We Collect

To provide you with a safe, personalised and uninterrupted gaming experience, pk22 collects two broad categories of information: data you provide directly and data collected automatically during your use of our platform.

Information You Provide Directly

• Full name, date of birth and national ID or passport details provided during account registration.
• Contact details including email address, mobile number (used for bKash, Nagad, Rocket or Upay transactions), and mailing address if required.
• Financial information such as payment method type, transaction reference numbers, and deposit/withdrawal history to process your payments and comply with anti-money-laundering requirements.
• Identity verification documents (KYC) including a copy of your national identity card (NID), utility bill or other government-issued identification required to validate your account.
• Any communications you send to pk22 customer support, including complaint records, chat logs and feedback submissions.

Information Collected Automatically

• Device and technical data including IP address, device model, operating system, browser type and screen resolution collected when you visit pk22.cam.
• Usage data such as pages visited, games played, betting patterns, session duration and referral source, used to improve platform performance and personalise your experience.
• Cookies and similar tracking technologies. See our Cookie Use section below for full details on what we store and your opt-out rights.
• Geolocation data at the country and city level (for example, Dhaka, Chittagong, Sylhet, Khulna) to verify your eligibility to use our services and apply relevant regional settings.

3. How We Use Your Information

pk22 uses the personal information we collect for legitimate operational and legal purposes only. We do not use your data for any purpose incompatible with what is described in this Privacy Policy. Specifically, your information is used to:

• Create, verify and manage your pk22 account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay and local bank transfers.
• Provide, maintain and improve our gaming services including cricket betting, live casino, slots and crash games — ensuring a seamless, fair-play-certified experience for every player.
• Send you transactional and account-related communications such as deposit confirmations, withdrawal notifications, bonus alerts and security updates. These are not marketing emails and cannot be opted out of while your account is active.
• Comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) checks, Know Your Customer (KYC) verification, and responsible gaming requirements.
• Prevent fraud, identity theft, cheating, bonus abuse and any other activity that threatens the integrity of the pk22 platform or the safety of our players.

4. Sharing Your Information

pk22 does not sell, rent or otherwise trade your personal information to third parties for their own marketing purposes. We may, however, share your data with a limited set of trusted partners and service providers who assist us in operating our platform, provided that those parties are contractually bound to maintain the same level of confidentiality and data protection that pk22 upholds.

We may also disclose your personal information when required by law, court order, or competent governmental or regulatory authority — including for the investigation of suspected fraud, money laundering or other financial crime. In all such cases, we will disclose only the minimum information necessary to fulfil the legal requirement.

5. Cookies and Tracking

pk22 uses cookies and similar web tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how our services are used. A cookie is a small text file placed on your device when you visit our website.

Essential Cookies

These cookies are strictly necessary for the pk22 platform to function. They enable core features such as account login sessions, game loading, deposit flows, and security token validation. You cannot opt out of essential cookies while using our services, as the platform will not function without them.

Analytics and Performance Cookies

We use analytics cookies to understand which pages and games are most popular, how long players engage with specific content, and where technical errors occur. This data helps us improve page load times and overall platform stability. You may opt out of non-essential analytics cookies by adjusting your browser settings, although doing so may affect your experience on pk22.

6. Data Retention

pk22 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The specific retention periods we apply are as follows:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money-laundering regulations.
• KYC documents are stored for the duration of your account and for five (5) years after permanent account closure.
• Customer support communications are retained for two (2) years from the date of the most recent interaction.
• Analytics and usage data collected via cookies is retained for up to twelve (12) months, after which it is aggregated and anonymised.

Once the applicable retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

7. Data Security

The security of your personal information is a top priority at pk22. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure or destruction. These include SSL/TLS encryption for all data in transit, access controls that restrict data to only authorised personnel, and regular security audits of our platform infrastructure.

While we take all reasonable steps to safeguard your data, no platform can guarantee absolute security over the internet. If you suspect that your pk22 account has been compromised or you notice any unauthorised activity, please contact our support team immediately at [email protected] so that we can take prompt action to secure your account.

8. Your Rights

As a registered pk22 player, you hold several important rights with respect to your personal data. You may exercise any of these rights by contacting our support team. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal information pk22 holds about you, free of charge, within a reasonable timeframe.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to Erasure: Subject to our legal data retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly-used and machine-readable format, or that we transmit it directly to another service provider where technically feasible.

9. Children and Minors

pk22 is strictly an adult-only platform. Our services are not intended for, marketed to, or accessible by individuals under the age of 21. We do not knowingly collect, store or process personal data from anyone under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child has provided personal information to pk22 without your consent, please contact us immediately at [email protected]. We will investigate the matter promptly and take all appropriate steps to remove any such data.

10. Changes to This Policy

pk22 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our platform. When we make material changes, we will notify registered players by posting a prominent notice on the pk22 website and, where appropriate, by sending an email notification to the address registered with your account.

The "Last Updated" date at the top of this document will always reflect when the most recent version of the Privacy Policy came into effect. Your continued use of pk22 following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically, particularly before making adeposit or withdrawal.

11. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pk22 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar.